Conditions of carriage

The Conditions of carriage govern the interaction between transport companies and passengers, their respective rights and responsibilities, and the use of public transport. The Conditions of carriage are supplemented by separate tariff terms and conditions of the North Rhine-Westphalia network and integrated tariffs and the NRW tariff, which stipulate additional regulations regarding tickets and tariffs. The Conditions of carriage apply in conjunction with the respective tariff terms and conditions.

You can find tariff terms and conditions on the pages of the respective tariffs.

By boarding a train or entering the premises of the transport company, the passenger accepts the Conditions of carriage and tariff terms and conditions as part of the contract of carriage.

Please note that reservations are not possible on local transport.