eurobahn Social Media Netiquette

Welcome to the eurobahn social media platforms! We are delighted that you are part of our community.

To ensure a positive and respectful atmosphere, we ask you to observe the following guidelines:

  1. Respect and courtesy
    • Treat other users with respect and courtesy.
    • Refrain from making offensive, derogatory or discriminatory comments.
  2. Objectivity and relevance
    • Stay on topic and contribute to the discussion with your posts.
    • Refrain from spam, repetitive posts and advertising.
  3. Data protection
    • Do not publish any personal data such as telephone numbers, addresses or e-mail addresses.
    • Respect the privacy of other users.
  4. Copyright
    • Make sure that you own the rights to the content you post.
    • Link or quote sources correctly and respect copyright.
  5. No advertising or self-promotion
    • Refrain from posting advertising or self-promotion without prior authorisation.
  6. A sense of responsibility
    • Be aware that your posts are public and can be read by many people.
    • Before posting, consider whether your post is suitable for the platform and the community.
  7. Moderation
    • eurobahn reserves the right to moderate, delete or block users who violate this netiquette. In extreme cases (criminal offences such as threats, insults, etc.), eurobahn also reserves the right to press criminal charges.
    • We endeavour to respond to your enquiries and comments as quickly as possible, but ask for your understanding if there are any delays.
  8. Feedback and suggestions
    • We value your feedback and suggestions. Constructive criticism is welcome and helps us to improve our railway operations.
    • If you have specific concerns or complaints, please contact our customer centre or our hotline directly so that we can provide you with targeted assistance.

Additional information

We intentionally and in no way disrespectfully choose the pronominal form of address commonly used in social media. You are also welcome to use the first name on Facebook, Instagram, YouTube and TikTok!

If you have a customer complaint, want to make a claim under passenger rights and the mobility guarantee, or need information on timetables or prices, you can contact us at www.eurobahn.de/kontakt/ or via the free hotline 00800 387 622 46.

Enquiries or comments on these topics are reviewed by us individually and resolved in dialogue with each individual customer. Such concerns are not processed by our social media team and cannot be forwarded.

We thank you for your support and hope you enjoy our social media platforms!

Yours sincerely,
Your eurobahn social media team