We support the state-wide efforts of local transport, guaranteeing all people access to mobility. This means that at new stations in North Rhine-Westphalia, there are no sloped pathways, no built-up passages and no obstacle courses. In future, platforms will be virtually step-free. In addition, they will be raised enough that the platform will be as level as possible with the train height.
If you encounter a problem, please contact the Deutsche Bahn Mobility Service Centre or the Bahnhofsmission. Here you can find help when planning a journey, information about accessible stations and get support when boarding, alighting and changing trains.
Free transport of severely disabled people on Keolis Deutschland trains is provided in accordance with the respective version of the German Social Code (SGB) Book IX §§ 145 ff.
Getting from A to B is easy
As well as external factors such as construction works at stations and stops, Keolis has put in place a multitude of internal measures to make sure all our passengers can get from A to B without any difficulties. These measures include extra seating options, which provide plenty of space for wheelchairs and pushchairs, making your journey more comfortable.
Our modern trains are fitted with ramps, which bridge the gap between the platform up to the train. If you need help from the train driver or train crew, be sure to make yourself visible to them on the platform. Our employees have been well trained and are ready to help you, as Keolis makes accessibility a high priority.
In addition, extra seating options provide plenty of space for wheelchairs and pushchairs, making your journey more comfortable.
A disability doesn't have to be an obstacle. Accessible travel is possible not only for those with a physical disability, but also for all passengers with reduced mobility. Keolis ensures that everyone, including wheelchair users, elderly people, mothers with pushchairs and travellers with heavy luggage can reach their destination without encountering any problems.